Find clear answers to the most common questions — from product use to shipping.
Product & Ingredients
What makes NOVARÉ different from other men’s skincare brands?
NOVARÉ was created to remove the guesswork from men’s skincare. Our formulas are performance-driven, ingredient-led, and designed specifically for men’s skin and lifestyles. Each routine is streamlined to the essentials—no unnecessary steps, no filler ingredients—just proven actives that deliver real results in under two minutes, morning and night.
Are your products suitable for all skin types?
The core four hydrate bundle was designed for men with dry or sensitive skin. If your skin feels tight, rough, irritated, or easily inflamed after washing or shaving, this is the right choice. It focuses on hydration, barrier repair, and calming ingredients without clogging pores.
Core Four will soon release a balance bundle desgined for men with oily skin.
Are your products natural?
NOVARÉ products are engineered by science and supported by nature. Our formulas combine clinically proven active ingredients with carefully selected nature-derived extracts where they deliver real performance. We focus on effectiveness, safety, and results—rather than marketing claims—so every ingredient serves a purpose.
Orders & Shipping
Where do you ship?
We ship both within Australia and internationally. For full details on available destinations, delivery times, and shipping rates, please refer to our Shipping Policy.
novareformen.com/pages/shipping-and-refund
How long does delivery take?
For full details on available destinations, delivery times, and shipping rates, please refer to our Shipping Policy.
novareformen.com/pages/shipping-and-refund
How do I track my order?
Once your order has been shipped, you will receive an email with your tracking details. If you do not receive this email, or if you need to make changes to your shipping information, please contact us at support@novareformen.com as soon as possible.
Routine & Usage
How do I build a skincare routine with NOVARE?
NOVARÉ removes the guesswork from skincare by providing a complete, streamlined routine with everything you need—nothing you don’t. Each product is designed to work together in the correct order, so you can achieve real results with a simple morning and night routine in under two minutes.
How long before I see results?
Most men notice their skin feeling more hydrated and comfortable within the first 1–2 weeks. Visible improvements in texture, tone, and overall appearance typically appear after 4–6 weeks of consistent use.
Can I use NOVARE products with other skincare brands?
Yes, but it’s not necessary. The Core Four was formulated to cover everything your skin needs, making it most effective when used consistently as a full routine.
Returns & Refunds
What is your return policy?
We accept returns up to 07 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
How do I start a return or refund request?
Please contact us start away at support@novareformen.com. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
What if my item arrives damaged?
In the event that your order arrives damaged in any way, please email us as soon as possible at support@novareformen.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
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